Frequently Asked Questions

SmileDirectClub Clear Aligners

What are SmileDirectClub clear aligners?

Our clear aligner therapy includes several sets of tight-fitting, custom-made, BPA-free clear plastic trays that gradually shift teeth into their desired position.

How do SmileDirectClub clear aligners straighten teeth?

Our clear aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a SmileDirectClub affiliated, Singapore registered dentist or orthodontist who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

What are SmileDirectClub clear aligners made of?

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

Are SmileDirectClub clear aligners trimmed in a scalloped fashion or straight across?

SmileDirectClub clear aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for SmileDirectClub clear aligners?

Every SmileDirectClub order begins with a free Smile Assessment, followed by a free SmileShop appointment to determine if you are a candidate for treatment. The clear aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction. Am I a Candidate?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

If you're eligible for treatment, you will typically need to wait 6 weeks after having your third molars (or wisdom teeth) extracted before starting with SmileDirectClub clear aligners. You may be able to start earlier if your dentist provides a signed letter confirming that it is safe for you to undergo our treatment.

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth, then please follow their direction.

Am I a candidate for SmileDirectClub if I have an implant?

The Singapore registered dentist or orthodontist treating you will review your smile and determine if SmileDirectClub aligners are the best fit for you.

Can I use SmileDirectClub clear aligners if I have missing teeth?

The Singapore registered dentist or orthodontist treating you will review your smile and assess your eligibility for SmileDirectClub aligner treatment.

3D Image Process

What is a SmileShop?

If you are eligible for treatment, it’s your first step to getting a straighter smile. During your visit, you’ll meet with a Singapore registered dentist or orthodontist and a SmileGuide who will take a 3D image of your current smile. The 3D image will be used to create a treatment plan that will be reviewed and approved by a Singapore registered dentist or orthodontist. The best part is you only have to go once, and it’s just 30 minutes. Say goodbye to waiting rooms!

Where are SmileShops located?

We have one SmileShop located in Singapore. Visit our  Locations  page for the address.

How do I schedule a scanning appointment?

Simply book a SmileShop appointment on our  Locations  page. You’ll be given a few dates and times to choose from, and our team will follow up to confirm your scheduled appointment.

What happens if I am late for my appointment?

Life happens, and sometimes you run late. Please call us at 1800 321 1232 and let us know when we can expect you to arrive at the SmileShop. We'll do everything we can to fit you into the schedule.

What if I need to reschedule my appointment?

Give us a call at 1800 321 1232 at least 24 hours before your appointment time to reschedule your appointment and avoid a cancellation fee.

How long does the scan take?

About 30 minutes, give or take.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture an image of your smile, including your teeth and gumlines. This 3D image helps our Singapore registered dentists and orthodontists determine if you are eligible for SmileDirectClub treatment and allows our lab to create a personalised treatment plan that is reviewed and approved by one of our Singapore registered dentists or orthodontists.

What are the SmileGuide's qualifications?

SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. Some of our SmileGuides are dental assistants. We actively monitor and evaluate the quality of their work – including your experience. Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and most questions about straightening your smile using clear aligners.

What if I don't live or work near a SmileShop or can’t or don’t want to go to a SmileShop?

Currently, a SmileShop appointment is the only way to start your smile journey in Singapore.

Treatment Process

Does a registered dentist or orthodontist review my case?

Yes. Every SmileDirectClub smile plan is doctor-directed. Your plan is reviewed, approved, and prescribed by a Singapore registered dentist or orthodontist. This ensures your new smile plan corresponds with the Standards of Care established by the Singapore dental professional community. Source: Ethical Code & Ethical Guidelines issued by the Singapore Dental Council.

Can I view what my expected results will be after treatment is completed?

Yes, after we receive your 3D image, SmileDirectClub creates a custom treatment plan that shows a before-and-after 3D visualisation of how your teeth will move with treatment. You can see examples of how our custom treatment plans work by visiting our Results page.

How long is the typical treatment process?

The Singapore registered dentist or orthodontist who reviews and approves your smile plan will determine the required treatment length for your needs, but we straighten most smiles in an average of 4-6 months.

Can I use SmileDirectClub clear aligners on only my upper or lower teeth?

It’s possible. The Singapore registered dentist or orthodontist treating you will decide what the safest and best treatment option is for you.

How do I use my Chewies?

We include Chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your Chewie between your teeth, and chew as if it were a piece of gum. Use your Chewies for 10–15 minutes at a time, 2–3 times per day.

Why don’t my aligners cover my molars?

Because we custom-make your aligners to fit your mouth, our goal is to make your aligners the appropriate size to realign your smile while being as unobtrusive as possible. Your aligners should cover at least one-third of each molar.

How often should I wear my aligners?

Wear your aligners all the time as directed by your prescribed smile plan. Take them out for eating and drinking.

Will my teeth hurt during treatment?

Like muscle soreness after a good workout, wearing new aligners may cause short-term tooth soreness. This is perfectly normal. It is a sign that your aligners are working by moving your teeth into a straighter position. If soreness or pain doesn't go away, contact our Customer Care team at 1800 321 1232.

Are there any visits to a dental office during treatment?

Aside from regular dental cleanings and checkups, most SmileDirectClub customers do not need to visit their dentist's office during their clear aligner treatment for reasons related to the treatment.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only S$140 per tray. Your replacement aligner will generally ship within 4–5 weeks of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner, please call our Customer Care team at 1800 321 1232.

What happens after my clear aligner treatment is complete?

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub clear retainers. Without retainers, teeth have a tendency to shift back to their original positions. One set costs S$120 and is available to purchase towards the end of your treatment. Call our Customer Care team at 1800 321 1232 about 4–5 weeks before you finish your smile plan to place your order.

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you should wear retainers regularly to maintain your new smile. You'll wear your retainers 24 hours a day (except for eating and drinking) for the first 2 weeks. After that, you should wear your retainers only while you sleep. We recommend replacing your retainers every 6 months to keep them fresh.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Log in to your account on our website or call us at 1800 321 1232 to update your shipping address, email, phone number, or card on file. We’re happy to help you keep your contact information current.

Does my purchase include free teeth whitening?

Yes, it is included in the cost of your clear aligner therapy so you can brighten your smile while you straighten it.

How can I keep track of when to change my aligners?

You can keep track of your aligners by logging in to your account on our website. Click on your dashboard to enter the date on which you start wearing your first set of aligners and let the dashboard do the rest. Log in regularly to see when you’re scheduled to change to your next set, which aligners you should be wearing, and how many days and aligners you have left in your smile plan. If you ever get off course because you forget to wear your aligners, you can always reset your dashboard by clicking the "Get Back on Track" button.

Pricing

What's the Club Warranty?

If at the end of your smile plan, having followed the treatment guidelines, you haven’t achieved a straighter smile, contact us so your Singapore registered dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved by the Singapore registered dentist or orthodontist, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your smile plan for the warranty to remain valid.

 

To maintain your warranty:

  • wear your aligners all day and night, except when eating or drinking;

  • register your aligners at  Singapore Patient Portal; and

  • respond to each 90-day check-in by sending an email with the requested photos and fit information.

How much do SmileDirectClub clear aligners cost?

First, you’d get started with a free 3D image at a SmileShop. Once your new smile is ready, you have two convenient payment options. With Single Pay, make a one-time payment of S$2,500, which is up to 60% less than our competitors.* You can also pay over time with SmilePay™ for a deposit of S$350 and S$115 a month for 24 monthly payments. No credit checks. No forms to fill out. At the end of treatment, you'll want to purchase retainers to preserve your new smile. We sell these for S$120 a set. You can learn more about our clear aligner pricing by visiting Pricing page.

 

*Price comparison between treatment with SmileDirectClub aligners (single payment of S$2,500) and S$4,750 total cost for an 18-month treatment using traditional orthodontics for a patient with low to moderate crowding. Source.

What forms of payment are accepted?

We accept all major credit and debit cards (Visa, Mastercard, and American Express).

Do you offer an affordable payment plan?

Yes. With SmilePay™, make an initial deposit of S$350 and convenient monthly payments of S$115 a month for 24 months. No credit checks. No forms to fill out. However, if you pay in one single payment, you can get your new smile for just S$2,500.

Can I pay off my SmilePay™ early?

Yes. Call 1800 321 1232 and we'll be happy to help you process your payment for the remaining balance.

Can I use insurance to pay for SmileDirectClub clear aligners?

Yes. If your dental plan provides orthodontic benefits, you may be reimbursed directly from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you information you may require for the forms you need to file your claim for reimbursement.

Is there a money-back guarantee?

If, within the first 30 days of your treatment plan, you’re dissatisfied for any reason, contact us to return your aligners. Learn more on our  Returns page.

Can I combine discounts or offers on my scan and treatment purchases?

No, sorry. You can only use one promo code per purchase.

What is Single Pay?

Single Pay is the payment option that offers our overall best value and lowest price. Save up to S$610 over other payment options with a one-time payment of S$2,500 and you'll be on your way to a smile you'll love.

What is SmilePay™?

SmilePay is our convenient monthly payment option. All we need to get started is a low deposit of S$350. No credit checks. No forms to fill out. Then, we will charge your credit card S$115 a month for 24 months.

What is HFD?

This is not currently available in Singapore.

bright on™

What is bright on™?

bright on is our premium whitening, prescribed by one of our Singapore registered dentists or orthodontists. It is a full system of teeth whitening that gets your teeth to their brightest bright.

How do I use bright on?

It is included in the cost of your clear aligner therapy. During the 3D image appointment at the SmileShop, our SmileGuides will provide instructions for use of the teeth whitening and oversee the first application. All customers who complete this process will receive a continuation of their bright on teeth whitening treatment in their aligner kits so you can brighten your smile while you straighten it. 

How long does bright on whitening last?

A 1-week supply of bright on contains 4 pens (each pen contains 4 applications), and when used twice daily will get your teeth to their brightest bright. The results last for up to 90 days.

How often can I use bright on?

We recommend using a 1-week supply of bright on once every 90 days.

What does the LED accelerator light do?

Enhance the power of your bright on premium teeth whitening with the same type of LED light technology used by dentists. This cool blue LED light activates our Bright Boost™ formula to work even faster.

How do I use the LED accelerator light?

Read the safety directions and label before use. First brush your teeth. Then open the bright on premium whitening pen and twist the bottom until the gel is visible on the brush. Brush the gel onto your front top and bottom teeth in a circular motion. Then plug the light into your phone using the appropriate attachment, insert it into your mouth, and wear it for up to 10 minutes. It’s normal for the gel to foam on your teeth, and it’s harmless if you happen to swallow some. Once finished, take out the light and spit out any excess gel.

How do I clean the LED accelerator light?

Remove the detachable Android and iPhone cables from the LED light to avoid damaging them. Using lukewarm water, rinse and wipe off the mouthpiece. Allow the light to dry in a well-ventilated place. Once dry, pack it into its plastic case.

Is bright on vegan?

Yes, bright on is vegan, gluten-free, soy-free, and lactose-free.

Can I use bright on if I have fillings, bonding, or veneers?

No. Using teeth whitening with bonding or fillings can discolour your teeth. bright on does not whiten veneers.

Where can I buy bright on?

bright on is only available to customers who have visited a SmileShop and have had their first teeth whitening application under the supervision of a Singapore registered dentist or orthodontist. Only customers who have purchased clear aligner therapy will receive a continuation of their bright on teeth whitening treatment in their aligner kits.

Can I return bright on?

If your bright on is defective, give us a call at  1800 321 1232. We will process your refund and send you a return shipping label so you can send the bright on back to us.

Other frequently asked questions

What is the SMILECHECK™ system?

SMILECHECK is our proprietary technology system that connects you and your prescribing Singapore registered dentist or orthodontist who manages your treatment plan and dental case records. Through a secure provider portal, the doctor treating you can view images and dental impressions, and prescribe your treatment. These tools also equip SmileGuides, lab technicians, and Customer Care to manage your account. And SMILECHECK provides you, the customer, direct access to upload photos and images, manage your account, and view your treatment plan.

Is there a minimum age required to use SmileDirectClub clear aligners?

Our minimum age requirement is 12 years old, and patients must have all permanent teeth present, except for the upper right 3rd molar, upper left 3rd molar, lower right 3rd molar, and lower left 3rd molar. For patients under the age of 18, SmileDirectClub requires a parent or guardian's consent on the Medical / Dental History Form in order to proceed with clear aligner treatment. 

Does SmileDirectClub ship internationally?

No. At the moment, SmileDirectClub clear aligners are only available to eligible customers in the U.S., Canada, Australia, the UK, New Zealand, Ireland, Hong Kong, Germany, and Singapore.

Do you have before and after photos of patients who have used SmileDirectClub clear aligners?

Yes. We have several before and after photos and video testimonials on our Results page.

I cancelled my SmileDirectClub account. Can I reopen it?

Yes. If you cancelled your order, you can restart with  SmileDirectClub at any time. To get started, submit another Smile Assessment by selecting Am I a Candidate?

I wasn’t eligible for treatment when I had my SmileShop visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileDirectClub now?

If you’ve addressed the eligibility concerns raised by the Singapore registered dentist or orthodontist, you may be able to restart the eligibility assessment process. To get restarted, submit a new Smile Assessment by selecting Am I a Candidate?

What if I think my teeth need more movement at the end of my smile plan?

We’re here to help you get a straighter, brighter smile. If you have followed the treatment plan as recommended by your Singapore registered dentist or orthodontist and, at the end of treatment, you don’t achieve a straighter smile or the results you had hoped for, please contact us so your Singapore registered dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners to continue your journey. Learn more about our Club Warranty on the  Returns  page.